We accept all major credit and debit card payments only.

Please contact our team on contact@serenadays.com as soon as possible with any changes/cancellations to your order. Unfortunately, we may not be able to make changes to the order if too close to dispatch/delivery.

Please note that unfortunately, for all personalised products, unless faulty, we are unable to accept returns.

For products that are not personalised, you can return unworn and unused for a full refund or exchange within 14 days of delivery. Please take care when trying any products on, if they are returned with make-up etc we may have to refuse the refund and return the product(s) back to you.

For any return/exchange requests please contact contact@serenadays.com with your name, email address, order number and reason for returning/exchanging.

We understand that faults can occur, if this has affected you please contact our team with your name, email address, order number and a brief description of the issue.

Please allow up to 3 days for orders to be dispatched, please do email if your order is urgent and we will do our best to accomodate.

Please always follow the garment care instructions printed on our pyjamas:

Care: Turn inside out, machine wash cold delicate or hand wash, no bleach, hang dry - no tumble dry.

Our pyjamas have been carefully created with a beautiful butter-soft bamboo. It’s one of the softest fabrics on the planet, so we can promise you the ultimate comfort in your silky soft sets. Everything about these has been made with comfort in mind, so you’ll find no itchy labels or embroidery in our pyjamas. This fabric is also powerfully insulating, which means it’ll keep you cool in the summer and warm in the winter - the perfect solution for a great night's sleep. 

Our team is always open to discussing any special requests/projects you may be considering, please contact us on contact@serenadays.com with your name, email address and brief outline of your request and we will get back to you.